eBill Help FAQ

1. Sign into your member account.
2. Access the billing screen from your home page.
3. Click the Add Payment Method link in the Payment Methods section of the eBill home screen.
4. Select Payment Method (Bank Account or Credit Card).
   Note: Credit Card Types accepted may vary.
5.  Click NEXT once payment method is selected.
6. Type in Bank Account or Credit Card information in the required fields noted by an asterisk (*) on the Add Payment Method screen.
7. Click NEXT.
8. Complete the fields on the Account Information screen.
   Note: You have the option to make the added payment method a preferred one by clicking the checkbox.
9. Click NEXT.
10. Review the information on the Step 4: Confirmation screen.
    Note: Clicking the Pencil icon allows you to edit each section.
11. Click the checkbox to agree to the Terms and Conditions upon reviewing. (This action is applicable for ACH Payments only.)
12. Click ADD PAYMENT. A payment method confirmation banner displays.

1. Sign into your member account.
2. Access the billing screen from your home page.
3. Click the Member Profile icon on the upper right corner of the eBill home screen to expand the menu options.
4. Click the Manage Payment Methods link. The Manage Payment Methods screen displays.
5. Click the Trash Can icon to delete a payment method.
6. Click YES, REMOVE on the pop-up window to confirm removal of payment method. A payment method removed confirmation banner displays.

1. Sign into your member account.
2. Access the billing screen from your home page.
3. Click the Member Profile icon on the upper right corner of the eBill home screen to expand the menu options.
4. Click the Manage Payment Methods link. The Manage Payment Methods screen displays.
5. Click the Pencil icon on the payment method you want to edit. The Edit Payment Methods screen displays.
   Notes: Certain fields can be edited for a credit card: Card Nickname, Expiration Date, Security Code, Cardholder Name, and Address.
6. Click SAVE CHANGES once you have entered updated information on the screen. A Payment method updated confirmation banner displays.

• Bank Account: You can pay with a checking account or provide your account information for direct withdraw.
• Credit/Debit Cards: We accept all major credit cards and debit cards.

1. Sign into your member account.
2. Access the billing screen from your home page.
3. Click the Enroll in auto pay link on the Medical Summary card. The Step 1: Payment Date screen displays.
4. Click the I want to pay drop-down to expand the options and select a different day you want to pay before the due date.
5. You have the option to uncheck Make payments until coverage ends and add a date in the Until Coverage Ends field.
   Note: Clicking the Calendar icon opens a Calendar pop-window to select the end coverage date.
6. Click NEXT once you have selected a payment date prior to the due date. The Step 2: Payment Method screen displays.
   Note: Here you have the option to select an existing payment or add a payment method.
7. Select I want to pay with radio button for auto pay.
8. Click NEXT. The Step 3: Confirmation screen displays for the Create Auto Payment.
9. Click checkbox(es) to agree to the Authorization agreement.
10. Click CREATE AUTO PAY. A Medical auto payment is created banner displays.

1. Sign into your member account.
2. Access the billing screen from your home page.
3. Click the Member Profile icon on the upper right corner of the eBill home screen to expand the menu options.
4. Click the Manage Auto Pay link. The Manage Auto Payment screen displays.
5. Click the Trash Can icon to remove the auto payment arrangement.
6. Click YES, REMOVE on the pop-up window to confirm removal of auto pay for this particular payment method. A Medical auto payment method removed confirmation banner displays.

Phone Number:

1. Sign into your member account.
   
2. Access the billing screen from your home page.
3. Click the Member Profile icon on the upper right corner of the eBill home screen to expand the menu options.
4. Click the Account Details link. The Account Details screen displays.
5. Click the Edit button.
6. Type in a new Phone Number in the designated field.
   Note: If you need to modify your mailing address or email, go to your home portal account.
7. Click SAVE CHANGES. A confirmation banner displays.

Go Paperless:

1. Sign into your member account.
2. Access the billing screen from your home page.
3. Click the Member Profile icon on the upper right corner of the eBill home screen to expand the menu options.
4. Click the Go Paperless toggle button to turn on or off the paperless option.

Manage Notifications:

1. Sign into your member account.
2. Access the billing screen from your home page.
3. Click the Member Profile icon on the upper right corner of the eBill home screen to expand the menu options.
4. Click the Manage Notifications link. The Manage Notifications screen displays.
   Note: The Manage Notifications screen allows you to send the following via Email, Text, Both, or None:
   • General Payment Messages
   • Billing Messages
   • Auto Payment Messages
5. Click one of the radio buttons from each category to select as a preferred notification delivery method.
6. Click SAVE CHANGES. A Notification Preferences Updated confirmation banner displays.

• If you are a direct pay Individual or Medicare member, register for the member portal to pay your monthly premiums online. 
• Upon logging into the member portal for the first time, look for the "Pay Premium" tab. 
• You can choose payment methods, set up auto payments, and select your contact preferences for premium related notifications. 

Occasionally, a refund or reconciliation might be necessary, including an accidental double payment or your plan premiums changing from one plan year to the next. 

If you need further assistance, please contact us at the Member Service number on the back of your ID card.

If you are locked out of the eBill system, please contact us at the Member Service number on the back of your ID card.

The best way to resolve a situation like this is to talk to a customer service representative directly. Please call the phone number on the back of your Member ID Card.

• You will receive a notification about when your final payment will occur and the period of coverage it is associated with. 
• If you believe you are still being billed beyond your final payment, please contact us at the Member Service number on the back of your ID card.