Highmark Names Lori Herzog TPA Segment President

New president brings 30-plus years of leadership, operational excellence to Highmark

PITTSBURGH (May 15, 2023) — Highmark Inc. announced that Lori Herzog has been named TPA segment president to guide its third-party administrator (TPA) line of business that helps self-insured employers control the health plan and products they offer their employees, process claims, and potentially lower costs.

“Lori has delivered transformative leadership, sustainable growth, and customer service excellence throughout her distinguished career,” said Tom Doran, president of Highmark Health Plan. “With deep knowledge of the TPA business and a proven history of creating innovative solutions for public and private-sector employers alike, Lori is the right person to guide and grow business.”

Herzog has held a variety of senior and executive-level leadership positions during her more than 30 years in the health insurance industry, including at ACM Holdings, Meritain and Optum. She has served as an advisory board member for MidAmerica and has also been a senior consultant for Medica Health Plan. Her signature skills include new sales growth strategy, employee and client retention, operational excellence, process re-engineering and contract negotiation. Herzog earned a bachelor’s degree in business administration from Minnesota State University.

In 2021, Highmark welcomed HealthNow Administrative Services (HNAS) to its enterprise. HNAS’ industry-leading reputation forged over nearly 40 years, coupled with new resources and investments unlocked through the Highmark affiliation, created the perfect equation for growth. In the last two years, HNAS has added approximately 50,000 new members.