Have you seen a doctor or caregiver mistreat a child or adult?
Mistreatment could include actions that cause physical, mental, or financial harm. These situations are called critical incidents. They raise serious red flags about whether a Highmark Health Options member is being treated fairly and safely.
Tell us right away if you think doctor or paid caregiver is involved in a critical incident and has mistreated a Highmark Health Options member.
Here’s what to look out for: