Contact Us

Have a question or want more information about Highmark Medicaid or D-SNP coverage?

Use the contact information below to get in touch.

Highmark Health Options (Medicaid)

Toll-Free Numbers

Member Services: 1-844-325-6251

LTSS: 1-855-401-8251 

TDD/TTY: 711 or 1-800-232-5460 

Provider Services: 1-844-325-6251 

Highmark Health Options Member Services is available Monday–Friday, 8 a.m.–8 p.m. If you have a question about your coverage, check the member handbook. 

ATENCIÓN: Si usted habla español, servicios de asistencia lingüística, de forma gratuita, están disponibles para usted. Para asistencia en español llame al 1-844-325-6251.

ATANSYON: Si ou pale kreyòl ayisyen, sèvis asistans lang, gratis, disponib pou ou. Pou asistans nan kreyòl ayisyen rele 1-844-325-6251.

Provider Services at Highmark Health Options are available Monday–Friday, 8 a.m.–5 p.m. Contact with questions regarding provider disputes, appeals, claims, prior authorizations, and more. Refer to the latest Provider Manual for details.

Mailing Addresses 

Claims Inquiries and Administrative Reviews (Provider Disputes) 
Highmark Health Options 
Claims Review 
P.O. Box 890402 
Camp Hill, PA 17089-0402
Fax: 1-888-778-8121 

Appeals and Grievances
Highmark Health Options 
Appeals and Grievances 
P.O. Box 106004 
Pittsburgh, PA 15230

illustration of woman sitting at desk in front of a computer monitor with cup of coffee

Mailing Address

Highmark Health Options 
P.O. Box 890419 
Camp Hill, PA 17089-0419 

Highmark Health Options Duals (Medicare D-SNP)

Toll-Free Numbers

Member Services: 1-855-401-8251

TDD/TTY: 711 or 1-800-232-5460 

Provider Services: 1-855-401-8251

Highmark Health Options Duals Member Service Representatives are available Oct. 1 through March 31: 7 days a week, 8 a.m. – 8 p.m., and April 1 through Sept. 30: Monday – Friday, 8 a.m. – 8 p.m. 

Provider Services at Highmark Health Options are available Monday–Friday, 8 a.m.–5 p.m. Contact with questions regarding provider disputes, appeals, claims, prior authorizations, and more. Refer to the latest Provider Manual for details. 

Mailing Addresses 

Claims Inquiries and Administrative Reviews (Provider Disputes) 
Highmark Health Options 
Claims Review 
P.O. Box 890402 
Camp Hill, PA 17089-0402
Fax: 1-888-778-8121 

Appeals and Grievances
Highmark Health Options 
Appeals and Grievances 
P.O. Box 890416 
Camp Hill, PA 17089-0416
Fax: 1-855-401-8251