For questions about our company or website, use the mailing address provided or fill out the form below.
Do not use this form to ask questions about your health coverage or to provide confidential personal health information. If you are a Highmark plan member with questions about your coverage, call the member service number on the back of your insurance card (hours vary depending on plan). You can also contact our dedicated member service representatives through Twitter (@HighmarkHelp) or Facebook between 8 a.m. and 9 p.m., seven days a week. Please do not share personal health information or other private information on social media unless you are using a direct message on Twitter or a private message on Facebook.
For anything else, call 1-800-241-5704
Monday through Friday
8:00 a.m. to 5:00 p.m. EST
Have your Member ID card handy.
Do not use this mailing address or form for provider inquiries. Providers in need of assistance should contact provider services at 800-241-5704 (toll-free).
Do not use this mailing address or form to report fraud. If you suspect fraud, contact Highmark's Financial Investigations and Provider Review (FIPR) Department.
Our mailing address is:
Fifth Avenue Place
120 Fifth Avenue
Pittsburgh, PA 15222-3099
Highmark Blue Cross Blue Shield serves the 29 counties of western Pennsylvania and 13 counties of northeastern Pennsylvania. Highmark Blue Shield serves the 21 counties of central Pennsylvania and also provides services in conjunction with a separate health plan in southeastern Pennsylvania. Highmark Blue Cross Blue Shield West Virginia serves the state of West Virginia plus Washington County. Highmark Blue Cross Blue Shield Delaware serves the state of Delaware. Highmark Western and Northeastern New York Inc., serves eight counties in Western New York under the trade name Highmark Blue Cross Blue Shield of Western New York and serves 13 counties in Northeastern New York under the trade name Highmark Blue Shield of Northeastern New York. Each of these companies is an independent licensee of the Blue Cross Blue Shield Association. Blue Cross, Blue Shield and the Blue Cross and Blue Shield symbols are registered marks of the Blue Cross Blue Shield Association, an association of independent Blue Cross and Blue Shield companies. All references to “Highmark” in this document are references to the Highmark company that is providing the member’s health benefits or health benefit administration.
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