Wellness Coaching
What is Wellness Coaching?
Highmark Wholecare offers wellness coaching over the phone, at no additional cost to our members. Wellness coaches can help you make lifestyle changes to improve your health and wellness. We have a variety of types of counselors to help you make healthy choices.
Our counselors
Certified Rehabilitation Counselor
Help prevent or reduce falls. This Wellness Coach will ask some questions about your risk for falling and do a home safety checklist. Your coach will also give you tips to help your balance and strength.
Registered Dietitian Nutritionist
Get answers to your questions about healthy eating from a food expert. This Wellness Coach will work with you to help manage any medical conditions or your overall health.
Certified Diabetes Care and Education Specialist
Take control of your diabetes. This Wellness Coach will help you learn about taking medicines and lowering your risk of diabetes-related complications. You can set goals for moving more. If you are looking for help with food and nutrition information only, reach out to our Registered Dietitian Nutritionist Wellness Coach!
Wellness Coach Availability
Wellness coaches are available from 8:30 a.m. to 4:30 p.m. Monday through Friday. Please call and follow the options for Care Management at 1-800-685-5209 TTY: 711
Gateway Health Plan, Inc. d/b/a Highmark Wholecare is an independent licensee of the Blue Cross Blue Shield Association. Highmark Wholecare offers HMO plans with a Medicare Contract. Enrollment in these plans depends on contract renewal.
Medicare Ombudsman Website
Best Available Evidence
Y0037_1359_M_2027
Last Updated: October 1, 2026
