Nurse Line

What is Nurse Line? 

The Nurse Line is a number that lets you get professional help, 24-hours-a-day, 7-days-a-week. This resource is available to Highmark Wholecare members, and is important to use if you have questions about a recent diagnosis, treatment options or surgery, and or:

  • Current symptoms
  • Medication side effects
  • Self-care home treatments
  • When to go to the doctor
  • When to go to the Urgent Care Center or Emergency Room
  • Preventive care and lab tests 

Calling the Nurse Line

Call the Nurse Line for PA Medicare: 1-855-805-9420 TTY: 711 

A registered nurse is available to assist all our Highmark Wholecare members, free of charge. If you are experiencing an emergency, please call 911. 

Gateway Health Plan, Inc. d/b/a Highmark Wholecare is an independent licensee of the Blue Cross Blue Shield Association. Highmark Wholecare offers HMO plans with a Medicare Contract. Enrollment in these plans depends on contract renewal. 

Medicare Ombudsman Website
Best Available Evidence
Y0037_1359_M_2027

Last Updated: October 1, 2026