Report caregiver wrong actions
You have rights when in the care of a paid caregiver.
Tell us right away if you think a caregiver has hurt or harmed you or another Highmark Health Options Duals member.
Report a critical incident
Call us Monday–Friday, 8 a.m. - 5 p.m.
Duals Member Services: 1-855-401-8251 (TTY: 711)
Member Services: 1-844-722-5837 (TTY 711)
Actions to report
There are many kinds of wrong actions that harm both adults and children. These actions are critical incidents.
Denying basic needs
Basic needs are the things we need to live day-to-day, like:
- Food
- Medicine
- Personal care items
Physical harm
Physical harm may include:
- Causing a severe injury, like a broken bone, deep cut or serious burn
- Forcing or tricking a member into sexual activity
- Leaving a member unsupervised
Mental harm
Actions like these may cause mental harm:
- Injuring a member
- Causing emotional distress
- Yelling at a member
Financial harm
Financial harm may be caused by:
- Stealing a member’s money or medicine
- Using a member’s checkbook, debit card or credit card without permission
- Refusing to do the job
As a reminder, these are examples. If something happens that doesn’t seem right, it could be a critical incident. Wrong actions are critical incidents.