Texting or Short Message Service (SMS) Policy

Members may sign up for Texts in the following ways:

• Provide your mobile phone number during your applicable enrollment period with Highmark Wholecare through COMPASS.

• Call Wholecare Member Services at 1-800-392-1147, Monday–Friday, 8 a.m–8 p.m., and request to receive Texts when providing your mobile phone number.

• If you select to receive Texts as your communication preference, as applicable, we will send you information directly to your mobile phone. This information would come from 43881.

Please read these terms and conditions carefully. You consent to Texts from Highmark Wholecare when you sign up. This may include Texts made with an auto dialer. You may opt-out of these texts at any time by texting STOP to the short code. Your consent to receive Texts is not required to receive services.  

You also accept and agree to be bound by these Terms and Conditions and our Privacy Policy, (if applicable).

Highmark Wholecare and its service providers may use an automatic telephone dialing system (“auto dialer”) to send Highmark Wholecare Texts to you. Highmark Wholecare Texts are intended to provide you with information about Highmark Wholecare.

Highmark Wholecare will use reasonable means to protect the privacy of your information. Highmark Wholecare cannot guarantee texts will be confidential. Secure Data transfers over cellular networks are not guaranteed to be 100 percent secure. Highmark Wholecare will not be liable in the event that you or anyone else misuses your device or accesses your Texts. Highmark Wholecare will not be liable for improper disclosure of your information that is not caused by Highmark Wholecare’s intentional misconduct.

The number of Highmark Wholecare texts that you receive may vary. This will depend on how many of Highmark Wholecare’s Campaigns you sign up to receive.

There may be some costs associated with the use of this Service. For example, your pager or cellular phone service provider may charge you to send or receive texts. Highmark Wholecare does not impose a separate fee for these messages.

You represent that you are the account holder for the mobile phone number that you provide. You are responsible for notifying Highmark Wholecare immediately if you change your number. You may submit a change to Highmark Wholecare’s member portal or Member Services.   

You agree to indemnify Highmark Wholecare in full for all claims, expenses, and damages related to or caused by your failure to notify Highmark Wholecare if you change your telephone number. This includes, but is not limited to, all claims, expenses, and damages related to or arising under the Telephone Consumer Protection Act.

Please click this link to access Highmark Wholecare’s Privacy Policy.

Texts to a mobile device may fail for many reasons. You understand and accept that mobile network services are outside of Highmark Wholecare’s control. Highmark Wholecare is not responsible or liable for issues arising from those services.

Text HELP to the five digit short code in the text for more information. This will be a five digit number in the text messages sent to you. You may also get help by submitting a “contact us” form on the Highmark Wholecare website.  

To receive Highmark Wholecare Texts, you must be a resident of the United States and (i) 18 years of age or older or (ii) an emancipated minor. Highmark Wholecare reserves the right to require you to prove that you are at least 18 years of age.

To stop receiving Texts, text the word STOP to stop at any time. You can also log on to Highmark Wholecare's website and remove these preferences. You may also contact Member Services at the telephone number below.

Highmark Wholecare does not charge a fee to send Texts. However, message and data rates apply from your carrier (e.g. AT&T, Verizon, Sprint, etc.). The number of Texts you receive will depend on the number and type of Campaigns and Member Texts for which you sign up.

If your phone is lost or stolen or you want to opt-out of a Campaign that you signed up for, contact Member Services at the toll-free numbers below. Highmark Wholecare will make every effort to remove you from these Texts within a reasonable time. You will be required to provide your mobile phone number for this type of request.

Contact information:
Highmark Wholecare
Four Gateway Center
444 Liberty Ave, Suite 2100
Attn: Member Services
Pittsburgh, PA 15222

Toll free phone:
Member Services (Medicaid): 1-800-392-1147
Member Services (Medicare): 1-800-685-5209
(TTY/TDD users: 711)

Service hours: M-F 8:30 a.m. to 4:30 p.m. EST

Highmark Wholecare may revise, modify, or amend these Terms and Conditions at any time. Any such revision, modification, or amendment shall take effect when it is posted to Highmark Wholecare’s website. You agree to review these Terms and Conditions periodically to ensure that you are aware of any changes. Your continued consent to receive Highmark Wholecare Texts will indicate your acceptance of those changes. 

Highmark Wholecare may suspend or terminate your receipt of Highmark Wholecare Texts if Highmark Wholecare believes you are in breach of these Terms and Conditions. Your receipt of Highmark Wholecare Texts is also subject to termination in the event that your mobile telephone service terminates or lapses. Highmark Wholecare reserves the right to modify or discontinue, temporarily or permanently, all or any part of Highmark Wholecare Texts, with or without notice.