We value your feedback and so does the Centers for Medicare & Medicaid Services (CMS). Every year, they conduct the Medicare Experience - or Consumer Assessment of Healthcare Provider and Systems (CAHPS) - standardized survey, to measure member satisfaction with Medicare plans nationwide.
We care about your experiences
We care about your experiences
We value your feedback and so does the Centers for Medicare & Medicaid Services (CMS). Every year, they conduct the Medicare Experience - or Consumer Assessment of Healthcare Provider and Systems (CAHPS) - standardized survey, to measure member satisfaction with Medicare plans nationwide.
What to expect
The survey is completely confidential. We hope you’ll participate if selected so we can better ensure your healthcare needs continue to be met with quality care.
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Who gets selected?
CMS randomly selects members to participate. It is completely managed by CMS and Highmark doesn't receive any identifying information.
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How is the survey sent?
A survey invitation is sent by mail or email from an independent company on behalf of CMS. The survey can be completed online, by mail, or by phone.
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When is the survey sent?
The survey period is March through June. You may also receive follow-up communications from the survey vendor.
What will you be asked?
The survey asks about your experiences, including:
- Ease of making appointments and receiving care
- Communication with your health care providers
- Care coordination between your personal doctor and specialists
- The overall quality of your healthcare
- Your overall satisfaction
- Your experience with prescription drug coverage
Why is your feedback important?
The surveys measure patient experiences, allowing healthcare organizations to benchmark performance, improve care quality, and increase accountability, ultimately leading to better patient-centered care.
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Track Performance
This helps CMS identify areas where plans are excelling and where improvements are needed.
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Hold plans accountable
Publicly reported results provide consumers with information to help them choose a health plan.
We’re here to help
We’re here to help
If you have any questions about your health plan, or need help finding a provider, please call us at the number on the back of your Member ID card.
If you have any questions about your health plan, or need help finding a provider, please call us at the number on the back of your Member ID card.
