Lisa Schaffner

Vice President of Healthcare Analytics

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Lisa M. Schaffner, Ph.D., is Vice President of Healthcare Analytics for Highmark, Inc. In this role, she leads analytics strategy and generation of data-driven insights for Highmark’s core health insurance business. As a key contributor to Highmark’s transformation efforts, Dr. Schaffner is accountable for conveying the value of Highmark’s products and services, and identifying actionable opportunities for customers and health care providers that enable optimization of value for members and patients.

Dr. Schaffner joined Highmark in 2018 and has over 20 years of health care analytics experience. Prior to joining Highmark, she held analytics leadership roles with healthcare payors in Oregon and Ohio. Before her business career, Dr. Schaffner spent 15 years as an academic health care researcher at the Johns Hopkins University Bloomberg School of Public Health and School of Medicine, and the Oregon Health & Science University School of Medicine.

Dr. Schaffner earned her Doctorate of Philosophy in Health Policy and Management, with a concentration in Health Services and Outcomes Research, from the Johns Hopkins University Bloomberg School of Public Health. Her doctoral training was generously supported by the National Institute of Mental Health and the National Center for Health Statistics. Dr. Schaffner also holds a Bachelor of Science degree in Health Management and Policy from the University of New Hampshire, and she completed a post-doctoral fellowship in Health Services and Clinical Research at Oregon Health & Science University.

Thought Leadership Topics:

Clinical and Population Health Analytics

  • Optimization of the Healthcare Quadruple Aim — lower per capita costs, improved outcomes and quality, and exceptional experiences of care delivery for patients and providers — requires integrated data, valid and reliable measurement, and robust analytic insights, to evaluate and address the biopsychosocial needs of populations.

Access, Costs, Quality and Outcomes of Health Care

  • Leveraging analytics to identify members’ and patients’ access to and use of health care providers and services, the costs and benefits of care delivered, and what happens to patients as a result of that care, provides insights into how care delivery and health can be improved.

Social Determinants of Health

  • Economic, social and behavioral factors impact at least 50 percent of population health outcomes, and they are enabling factors in the development of certain chronic conditions, health care-seeking and utilization, and the effectiveness of care delivered. Identifying and addressing social determinants of health is critical for improving the sustainability and efficiency of the health care system.